Returns & Other Policies
We understand that not everything always works out when online-shopping. We are prepared to assist you if you are unsatisfied with the fit of your item(s).
We offer a return for store credit option where you are able to return your item and we will give you store credit for the cost of your purchase. This store credit will not expire and has no limitations of what it may be used on in our store.
Please note that if your item was bought during a sale and/or with a discount, the amount spent at time of purchase will be the amount credited. Store credit cannot be combined with a current or previous sale or discount code.
Our policy lasts 10 days. If 10 days have gone by since you received the item, we cannot take the item back.
Your item(s) are expected to be new, un-used, with tags, and without any marks or signs of wear (ex. makeup marks, deodorant marks, etc.) to be eligible for an exchange. If we receive any item(s) that show signs of wear, we reserve the right to ship back to you and deny any further exchange on the given item(s).
E-mail us at firstname.lastname@example.org to begin the return process.
Once your return is received and processed you will receive an e-mail from nowmov with your store credit.
Shipping costs are calculated automatically at the end of your order and are added automatically depending on the shipping region you are in, unless is one of those lucky day when we will be offering FREE SHIPPING and your shipping cost will go down to zero.
We are not responsible for failed delivery due to an incorrect address provided at checkout. If your package tracking states "returned to sender" or "undelivered" please contact us for steps to retrieve/re-send your package.
We always recommend to ship to a permanent address. We are not responsible for packages that end up at the wrong address due to the customer providing a temporary address and a package is then not being received in time to retrieve at such address. We recommend to contact the postal service and let them know to return the package to sender or set up a forwarding address if this happens to you. We will offer re-shipment if the parcel arrives back at our warehouse.
Once we ship a package to the address provided by the customer, the package is in the postal service's hands. We will always assist in any complications, however we recommend to contact your local postal service for any issue in delivery to intercept and avoid a package being returned to sender or delivered to the wrong address (for example: incorrect address provided at checkout, package tracking marked as "delivered" but unable to locate your package, etc.). Feel free to contact us in this event via e-mail at email@example.com and we will help you in any way we can; however, we are not responsible for errors in the post and these must be dealt with by filing a case through them to achieve outcome.
We are not responsible for any customs-imposed charges. If these fees are not paid and you do not receive the item because of this, we can not be held responsible.
You may cancel your order for a refund within the next 60 min after you placed your order, after that, your order has been processed and we can no longer make changes to your order. However, we cannot guarantee successful cancellation or order editing once the order is placed.
We are unable to cancel, allow edits, or make address changes to orders that have already been shipped.